Kefalonia Car Rentals by Seven – Sailing & Tourism Services Kefalonia
Please read the following terms and conditions carefully before making your booking. They contain important information concerning your rights and obligations.
Seven – Sailing & Tourism Services Kefalonia trades as kefaloniacarrentals.com and acts as an agent for the contracting of cars rental services in Kefalonia through its website: www.kefaloniacarrentals.com
By completing your reservation, you confirm that you have read, understand and accept the following conditions. You furthermore confirm that you possess the legal authority necessary to accept these terms and conditions in your own name or on behalf of any companions. As such, upon completion of your booking your responsibilities include due payment, notifying us of any modification or cancellation of your reservation, as well as informing all other travellers in your group of their reservation details.
All communication directly related to the service you contract with us must be received in writing at the following email address: firstname.lastname@example.org. Seven – Sailing & Tourism Services Kefalonia has its registered office in Mikeli Davi 3, Argostoli, in Kefalonia. Registered under Tax Identification Number 153322362 and GTO (EOT) license 0458Ε60000094101
We are available to our customers through the following means of contact:
Telephone: 00 30 6937031331
If you do not understand any of the conditions outlined in this document, contact us before proceeding with your booking.
Intellectual property rights
1-Languages – Currency
Our website www.kefaloniacarrentals.com is available in english. We can assist you in English and Greek.
Currency used for the transactions is EURO
Seven – Sailing & Tourism Services Kefalonia acts as a booking agent in the name of the local car rental company operator (referred to in continuation as “the Supplier”). In order to request and contract a service you must follow the application procedure established on our website. All bookings must be requested a minimum of 24 hours before the scheduled rental.
a) The services displayed through our website do not constitute an offer of sale on our behalf, but instead an invitation for you to solicit said services from the Supplier. We may accept or reject your solicitation on behalf of the Supplier. All accepted requests are formalized by the sending of a reservation voucher to the email address you provide to us during the booking process. Should your request be rejected or cancelled, you will be refunded the full amount (in Euros) of your pre-reservation payment or we may offer you an alternative service and/or Supplier who may have different conditions and/or additional charges.
b) Your reservation represents a direct contract between yourself and the Supplier. Any conditions particular to the Supplier will be included in your reservation voucher. Our function is to facilitate the creation of the contract between yourself and the Supplier. As an agent, we do not accept responsibility for any aspect of the services provided by the Supplier.
c) The reservation or purchase of different car rental services through our website does not constitute a “travel or tour package” in the sense outlined in the 1990 European Directive on package travel, package holidays and package tours. Each reservation constitutes an independent contract between yourself and the Supplier.
3-Online Reservation Procedure
a) All car rental services in Kefalonia offered by Seven – Sailing & Tourism Services Kefalonia through its website have been authorized by the local Supplier.
b) By completing the reservation form, you will be purchasing a service via the web. All information provided in the reservation form will be facilitated to the Supplier in order to validate and confirm the service solicited. It is the client’s responsibility to review and ensure that all names, addresses, telephone numbers, dates, hours and other information provided are corrected. Should any information provided be incorrect, you must contact us immediately, and never less than 24 hours before your scheduled service.
c) Immediately after payment has been made, you will receive a receipt and confirmation of payment received via email. This receipt of payment does not constitute a confirmation of your reservation but serves to confirm that your request is being processed by the Supplier. Once the Supplier has accepted your request, you will be sent a Reservation Confirmation email and Booking Voucher. This will constitute the formal contract between yourself and the Supplier. The date of the contract will be that which appears in the Booking Voucher.
d) The meeting point for you and the Supplier will appear in the Booking Voucher. You will also find in the same document our assistance telephone number available for customers during their travel. Calling this number will connect you to a member of our team who will be available to attend your call in English or Greek and assist you with any unforeseen circumstances related to your rental. You must print your Booking Voucher, sign it and give a copy to the Supplier upon arrival and/or departure. Should you not provide a copy of your Booking Voucher to the Supplier, the service may be subject to cancellation.
e) Once you have received the Booking Voucher it is your responsibility to carefully review all the details there within and ensure that all the information is correct. We, as booking agents, cannot be held responsible for errors or discrepancies that may appear in your Booking Voucher. Should you detect any error or discrepancy in your booking details, you must communicate them to us a minimum of 24 hours before your car rental. For further details, please see our policy on modifications and cancellations.
f) The information and details given to us by you during the booking process will only be provided to those people or administrations necessary for the fulfilment of the contracted service (local cars rental operators, airport authorities, customs, immigration, etc.). In the final step of the booking process you authorize Seven – Sailing & Tourism Services Kefalonia to communicate your details to anyone involved in the successful completion of said service. Please consult our Privacy and Data Protection Policy for more information.
g) Any notification or communication sent by Seven – Sailing & Tourism Services Kefalonia must be ratified by you, confirming its reception. Our system will save the record of delivery and in lieu of your written confirmation this shall serve as notification and delivery confirmation.
h )The photos of the vehicles in the website are indicative. They are used for demo only purposes to show you the models of the vehicles which we are offer you. The car that you will choose will be similar to the ones in the photos but not the specific car.
4-Pricing and Payment
Seven – Sailing & Tourism Services Kefalonia upon receipt of your service request, acts as an agent or representative, and might requesting payment for the full amount of the service you would like to contract with the Supplier.
Through our website you can view pricing details for cars rental services calculated according to the vehicle and date you choose. We reserve the right to modify these prices at any moment and your service request, including after payment, is subject to validation until the moment you have received your Booking Voucher via email.
If the Supplier refuses service or adjusts the price for your request before you have received your Booking Voucher, you will be informed by email with a request for additional information or payment if necessary. If the Supplier does not accept the service or you do not agree to the new pricing terms, you will be refunded the full amount previously paid to us (in Euros).
4a – Payment methods and Security of Transactions
Payment methods can be: By credit cards VISA or Mastercard online by redirecting to our bank’s webpage enviroment. By bank transfer. By credit card upon arrival.
All transaction taking place to a secure enviroment. Valid SSL certificate protection.
During the booking process Seven – Kefalonia Tourism Services, will offer you the possibility to request Extra services such as baby seats, GPS, additional drivers, etc. The payment for these Extra services is only provisional and does not guarantee their availability. In the unlikely case that the Supplier cannot accommodate your Extra requirements, you must inform us directly and payment previously made for the specific Extras requested will be refunded.
6-Modifications to Your Booking
a) Any requested change to your booking must be sent to us in writing to the following email address: email@example.com. All modifications are subject to approval by the Supplier, confirmation of which will be sent to the email address provided at the time of booking. Modifications, subject to the conditions outlined above, are allowed up to 24 hours before your first scheduled transfer.
b) You will be responsible for any increased costs incurred in the requested service as a result of any modification to your booking. Increased costs may result from changing: the size of a vehicle, extras, etc. You will be informed of any increased costs in the service via email which will include a link where payment can be made.
c) Up to TWO modifications per booking are permitted free of charge. Additional modifications are subject to a 12 EURO administration fee, which must be paid at least 24 hours before your first scheduled transfer.
d) If a requested modification to your booking results in a reduction of the price of your requested service, you will be reimbursed the difference if your modification request is received a minimum of 24 hours before your first scheduled transfer.
e) The Supplier will be monitoring your flight arrival time according to the information provided to us during the booking process. However, if your flight is delayed by 3 hours or more, your flight number changes, you miss your flight or if your flight is cancelled, you must inform us by calling the 24hour assistance number found in your Booking Voucher.
f) Changes requested less than 24 hours before your transfer will be subject to approval by the Supplier and, if accepted, subject to a 12€ administration fee. If the requested modification causes an increase in the price of the service, payment must be received before your scheduled transfer.
7-Cancellations by You
a) All cancellation requests must be received, in writing, at our email address firstname.lastname@example.org a minimum of 48 hours before the day of your rental.
b) Any reservations cancelled after having previously realized TWO modifications will be subject to a 12€ administration charge.
c) Cancellations meeting the terms outlined above will be refunded using the same method of payment and currency used at time of purchase.
d) Cancellations made less than 48 hours before the day of the transfer indicated on your booking voucher are NOT subject to return.
8-Cancellations by Us
a) There may be rare instances in which we need to cancel your booking due to Supplier unavailability or other unforeseen circumstances. In these cases, we will inform you of your cancellation as soon as possible and issue an immediate and full refund for the service not provided. We will not, however, be liable for any further costs that may arise from the cancellation of your service.
9-Insurance and Liability
a) Seven – Kefalonia Tourism Services acts as a booking agent. You are contracting a service directly with the Supplier and not with us. As an Agent, we accept no responsibility for the provision of car rental. Our responsibility is limited to the publication of information on our website about cars offered by Suppliers, to communicate information or the modification of reservations to the Supplier and to inform of any changes applied to the terms of your reservation. We accept no responsibility for any information about the rentals that we communicate to you in good faith.
b) We are not liable for any losses that may occur from the incorrect processing of your booking by the Supplier, errors committed by you while completing the booking form or inaccurate or incomplete information provided to us during the booking process.
c) Information about services shown on our website, vehicle sizes, extras, are estimate and we do not guarantee compliance. Similarly Seven – Kefalonia Tourism Services makes no valuation of the suitability of a particular service for your request and is not responsible for the choice you make.
d) Seven – Kefalonia Tourism Services does not accept responsibility for any illness, injury, death or loss of any kind. Any claim for loss, injury, illness or death must be made directly with the Supplier or may be covered by the terms of your insurance. All claims are subject to the laws and jurisdiction of the country where the service is performed. We are only liable for claims which arise solely as a result of our negligence.
e) We are not responsible for any service contracted directly with the Supplier and decline all responsibility for any modifications to your service not explicitly made directly with us in writing through the means of communication provided to you at the time of booking.
f) Seven – Kefalonia Tourism Services offers its website in its current state and makes every effort towards its proper maintenance and operation. We cannot guarantee the absence of technical errors, nor can we guarantee that the web is operational at all times. We make no guarantees as to the accuracy of website content, nor that it is free of viruses that may affect its functionality.
g) Errors that may appear on the website will be corrected as soon as we become aware of their existence. In case of any errors of this type, we reserve the right to cancel your reservation on behalf of the Supplier and reimburse the entire amount paid by the customer at the time of booking.
a) Seven – Kefalonia Tourism Services is committed at all times to offering you the best service and attention possible. Listed on the website are our various forms of contact and office hours. Also, on your Booking Voucher you will find the telephone number to our 24 hour Assistance Line available for you to use during your transfer, where we will assist with any unforeseen circumstances related to your rental.
b) All communication with you will be made through email. As such, we recommend that you always check your email before you travel to ensure that no important changes have been made to your booking. All notifications will be sent to the email address provided to us at the time of booking.
c) Should your email address or contact telephone number change, you must make provide us with your new contact information immediately so that we may contact you for any issues related to your booking.
a) Neither Seven – Kefalonia Tourism Services nor the Supplier will be held responsible for any loss or damages that your luggage may suffer. We recommend that you contract a travel insurance policy that can cover any loss or damage.
e) In accepting these terms and conditions you are obliged at all times to comply with the local laws and legislations where your Kefalonia cars rental takes place. Accordingly, your luggage may not contain any articles prohibited by local law or legislation.
a) The customer, through acceptance of this contract, declares that he/she is of legal age and in full use of mental faculties enabling them to comply with all the responsibilities related to this contract.
b) The customer declares that he/she understands the terms and conditions described herein and agrees to the payment of service via debit or credit card, having full authorization for its use as well as sufficient funds to cover the cost of the contracted service.
c) The customer understands and agrees to notify us about any change or variation that may affect his/her service as early as possible.
d) Service will be organized and provided according to the information provided to us during the booking process. After your booking you will receive an email confirmation containing your Booking Voucher. It is your responsibility to review and confirm that all information therein is correct and, in the case of discrepancies, notify us in writing a minimum of 24 hours before your scheduled transfer. Failure to do so will leave you without recourse.
e) The customer must carry with him/her at all times the necessary documents and identification to cross national boundaries. Neither Seven – Kefalonia Tourism Services
nor the Supplier will be held responsible nor accept any charges that result from the customer’s failure to carry proper documentation or comply with local authorities. Your Booking Voucher is not a valid legal document.
f) In the event that Seven – Kefalonia Tourism Services would have to face a financial penalty as a result of the failure of a passenger to comply with local laws, regulations or other requirements imposed by the countries you wish to gain access to, leave or visit, we reserve the right to withhold service or any monies paid to us until the full sum of the penalization is paid in full.
15-Right of Admittance
a) The Supplier reserves the right to deny service to any persons under the influence of alcohol or drugs. The Supplier reserves the right to cancel service if the conduct or behaviour of any passenger is such that it affects the security of the vehicle, or other passengers. Neither Seven – Kefalonia Tourism Services
nor the Supplier will be held responsible for any additional charges that may result from such behaviour.
16-Applicable Law and Jurisdiction
a) These Terms and Conditions as well as any relation between Seven – Kefalonia Tourism Services and the customer shall be governed and subject to Spanish law. For any disputes arising form the existence, content and/or interpretation of these Terms and Conditions or any relationship between Seven – Kefalonia Tourism Services and the customer, both parties will submit themselves to the jurisdiction of the courts of the city of Argostoli, Greece.
b) Seven – Kefalonia Tourism Services reserves the right to make changes at any time to its website as well as the present Terms and Conditions.
Seven – Kefalonia Tourism Services respects the privacy of its users and is committed to the protection of all personal information.
To access the services offered by Seven – Kefalonia Tourism Services through its website, users must provide personal information as requested in the online booking process.
In compliance with the provisions of Law we make known that upon submission of a service request, user information will be stored and processed in files under the ownership of Seven – Kefalonia Tourism Services in order to offer, provide and fulfil its services as well as send information and publicity regarding offers, promotions and any recommendations by Seven – Kefalonia Tourism Servicesas well as customer survey and analysis forms. In order to personalise these services and adjust them to the interests and needs of the user, allowing us to communicate the best offers in the market, please advise us of any changes in the data provided.
According to Article 11 of the Data Protection Act and considering the nature of the services provided by Seven – Kefalonia Tourism Services
through its website both nationally and internationally, the User consents for his/her personal data to be communicated to other collaborating companies or within the Seven – Kefalonia Tourism Services group in order to successfully offer, provide and carry out contracted services, communicate important information and publicity, as well as send customer survey and statistic forms.
Should you contract a transfer service offered through our website Seven – Kefalonia Tourism Services may communicate your personal information to local Suppliers and Agencies (local transport operators, taxi services, airport authorities, customs, etc.) that will use your personal information for the sole and exclusive purpose of fulfilling the contracted service.
Seven – Kefalonia Tourism Services
ensures the confidential use of personal data entered by the User onto the website and that the server that will store and process such data has the necessary security measures to prevent unauthorized access by third parties.
Furthermore, the User is informed of the following:
Seven – Kefalonia Tourism Services
limits itself to the collection and use of personal data necessary to provide high quality, personalised service, as well as offer or opportunities from other companies that Seven – Kefalonia Tourism Services believes may be in the interest and benefit of the User.
· When the User contracts a transfer service through the website, he/she must provide personal information such as name, email address, telephone number, mailing address, flight details and destination/accommodation details.
· Should the User take part in any contest or promotion,Seven – Kefalonia Tourism Services will ask for his/her name, mailing address and email address in order to organize the contest or promotion and in order to inform the winner or winners.
· By registering to Seven – Kefalonia Tourism Services bulletins or newsletters and through the express acceptance on the part of the User to receive said communications, the User also accepts the possibility of receiving publicity and special offers within the bulletins and newsletters as well as other communications containing information exclusively for the User.
Seven – Kefalonia Tourism Services will not communicate the User’s personal details to any third party not directly related to or involved with the successful completion of the User’s requested service. However, it is possible that said details may be transferred to third parties with which Seven – Kefalonia Tourism Services shares commercial agreements related to the fulfilment of services solicited through its website. It is also possible that Seven – Kefalonia Tourism Services communicates global statistics related to sales, customers, web traffic and other information related to its website. However, said information will not include any personally identifiable information.
Any modification, amendment or cancellation of User information must be made in writing to the following email address: email@example.com. The website and software are housed on servers that encrypt all information.
Seven – Kefalonia Tourism Services
is expressly committed, as far as possible, to not sell services or send offers or information to minors. Minors are not permitted to register on their own behalf for any services through our website. We remind parents, legal representatives and guardians that they should monitor children’s use of the internet. If a parent or legal representative discovers that a minor has subscribed to one of our web services, they must notify us immediately so we can remove the corresponding record and any personal data.
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